Address : Carrer de la Pau, 48. 46003. Valencia.
Telephone : (+34) 963 986 422
Email : infoturistica@visitvalencia.com
OPENING AND CLOSING HOURS:
High season: March 1 to October
Monday to Saturday from 9:00 a.m. to 7:00 p.m.
Sundays and holidays from 10:00 a.m. to 2:00 p.m.
Low season: November 1 - February 28
Monday to Saturday from 9:30 a.m. to 6:00 p.m.
Sundays and holidays from 10:00 a.m. to 2:00 p.m.
Closed January 1 – January 6 – December 25.
SERVICES
Tourist information and assistance in different languages: Maps and Tourist Guides
Exclusive to this office:
VAT Refund Service for Non-EU Tourists. TAX FREE City Center Cash Refund
Accommodation Reservation
Book a Food and Drink Offer: Enjoy Mediterranean cuisine and culinary experiences: paella workshops, tapas and wine tours, dinner shows, or food and wine tours.
Transportation Reservation
Book Cultural Offers: theaters, concerts, shows, opera, classical music, or Valencian bands. See the extensive agenda.
Planning the tourist's stay in the city:
- Tickets to the city's main tourist attractions: City of Arts and Sciences, Bioparc, Tourist Bus, Museums, Monuments, among others.
- Reservation of tourist services:
• Guided walking and cycling tours of the city's historic center, coastal towns, the Albufera, and other places of interest.
• Thematic visits : Silk Road, Grail Route and Religious Art, Fallas Tour, Albufera Natural Park and many more.
• Bicycle or scooter rental .
• Activities at sea : catamaran tours, sailing excursions, sunset tours, excursions with lunch and swimming, and jet skis.
Sale of souvenirs and mementos.
VISITOR SERVICES
- Free WIFI
- Payment by card
- Self-service and visit planning space
- Surveys to assess the care received and suggestions for improvement
ACCESSIBILITY
- Office accessible for people with reduced mobility or wheelchairs.
- Temporary electric scooter rental for people with reduced mobility, available anywhere in the city.
- Available with magnetic loop, magnifying glasses, and tactile-visual plans.
- Map's Voice audio application with the city's main routes.
HOW TO GET THERE:
Subway : Line 3 - Line 5 – Line 7 – Line 9
Bus : Lines 4 – 6 – 7 – 8 – 9 – 10 – 11 – 13 – 16 – 19 – 27 – 28 – 32 – 35 – 67 – 70 – 71 – 72 - 81
Calle de la Paz is one of Valencia's main urban arteries in the city center and is home to the Valencia-Paz tourist office, near the Parterre.
With 24/7/363 service (all day, every day of the week, all year round), it offers tourist information, personalized advice in several languages, comprehensive planning of your stay in the city, access to purchasing and booking tourist resources for the destination, ensuring a well-organized trip and saving time and waiting.
The office is accessible to people with disabilities.
It is accessible for people with reduced mobility, and features an accessible counter, an induction loop, magnifying glasses, and maps with visual tactical Braille information.
In addition, it has a digital survey system to assess staff service and collect suggestions for improvement.
This office offers the Tax Free VAT Refund Service for non-EU tourists. Refunds are only accepted by credit card. Checks and invoices from ADX are accepted.