Address : Valencia City Council. Plaça de l'Ajuntament. 46002. Valencia
Telephone : (+34) 963 524 908
Email: infoturistica-ayuntamiento@visitvalencia.com
OPENING AND CLOSING HOURS:
Monday to Saturday from 9:00 a.m. to 7:00 p.m.
Sundays and holidays from 10:00 a.m. to 2:00 p.m.
Closed January 1 – January 6 – December 25.
SERVICES
Tourist information and assistance in different languages: Maps and Tourist Guides
Accommodation Reservation
Book a Food and Drink Offer: Enjoy Mediterranean cuisine and culinary experiences: paella workshops, tapas and wine tours, dinner shows, or food and wine tours.
Transportation Reservation
Book Cultural Offers: theaters, concerts, shows, opera, classical music, or Valencian bands. See the extensive agenda.
Planning the tourist's stay in the city:
§ Tickets to the city's main tourist attractions: City of Arts and Sciences, Bioparc, Tourist Bus, Museums or Monuments, among others.
§ Reservation of tourist services:
• Guided walking or cycling tours of the city's historic center, coastal towns, the Albufera, and other places of interest.
• Thematic visits : Silk Road, Grail Route and Religious Art, Fallas Tour, Albufera Natural Park and many more.
• Bicycle or scooter rental .
• Activities at sea : catamaran tours, sailing excursions, sunset tours, excursions with lunch and swimming, jet skis.
Sale of souvenirs and mementos.
VISITOR SERVICES
- Free WIFI
- Payment by card
- Surveys to assess the care received and suggestions for improvement
ACCESSIBILITY
- Office accessible for people with reduced mobility or wheelchairs.
- Temporary electric scooter rental for people with reduced mobility, available anywhere in the city.
- Available with magnetic loop, magnifying glasses, and tactile-visual plans.
- Map's Voice audio application with the city's main routes.
HOW TO GET THERE:
Subway : Line 3 - Line 5 – Line 9
Bus : Lines 4 – 6 – 7 – 8 – 9 – 10 – 11 – 13 – 16 – 19 – 27 – 28 – 32 – 35 – 67 – 70 – 71 – 72 – 81
Located in the city center in a strategic location, the Town Hall Building itself, next to the Main Gate of the Town Hall.
The office has been recently expanded, doubling its space, so visitors can feel more comfortable while accessing the information they need.
If there are more people, there's a language-based turn system, and while you wait, you can get inspired by our information screen, where we'll give you tons of ideas for exploring Valencia. You can also use the touchscreen, accessible to everyone, or recharge in the rest and planning area by connecting to our public Wi-Fi to share photos of your trip to Valencia. Don't worry about running out of battery, as we also have mobile phone chargers. The system will notify you when your turn comes, and it'll be time to answer any questions you may have. We'll be happy to guide you through your visit to Valencia and provide personalized assistance.
With 24/7/363 service (all day, every day of the week, all year round), it offers tourist information, personalized advice in several languages, comprehensive planning of your stay in the city, access to purchasing and booking tourist resources for the destination, ensuring well-organized travel and saving time and waiting.
The office is accessible to people with disabilities.
It is accessible for people with reduced mobility, and features an accessible counter, an induction loop, magnifying glasses, and maps with visual tactical Braille information.
In addition, it has a digital survey system to assess staff service and collect suggestions for improvement.